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Help & FAQ

What are our store hours?
We are open the following hours:
8:30 - 5:00 Mon.-Fri.
9:00 - 1:00 Sat.
How do I search for products?
Use the "browse our catalog" feature in the website.
You can use the "search" feature by entering in keywords.
You can enter the item number in the "search" area if you already know the item number.
Don't know exactly what your looking for? You can browse by category.
What is Hopkins Sales contact information?
Hopkins Sales Co., Inc.
800 Lomax Street
Easton, MD 21601
fax: 410-820-8515

For directions, you can visit our Contact page.

If I need assistance using this website where do I call?
If you need assistance call our sales assistants toll free at 800-564-7893. They're available 8:00am-5:00pm EST Monday-Friday. If you need help during other hours you may use our contact us feature available on our website.
Can I use this website without logging in?
Yes. You can place orders and search for items without logging in.
How do I place an order?
You can place an order in four ways:
1. Use the website to place an order.
2. Contact us via email at:
3. Contact us via phone between 8:00 - 5:00 Mon.-Fri. or 9:00-1:00 Sat. at: 1-800-564-7893.
4. Contact us via fax at: 410-820-8515.
What are your shipping charges?
We have a $10 handling fee, and freight is free on orders over $1,200. We normally ship using FedEx and charge actual shipping rate.

Estimated shipping rate:
Is my information secure?
We use 128-bit Secure Sockets Layer (SSL) protocol to transfer your order securely over the web.
Can I place my order by phone instead of using this website?
Definitely. If you feel more comfortable speaking with one of our customer service agents, we would love to hear from you. All we ask is that you have all your information ready before calling.
How do I get SDS sheets?
Use the search bar at the top of the page to search for the item of your liking. If the item has an available SDS sheet, you will find the link to it just under the unit weight.
Can you help me plan my party?
Sure can! You can contact us, visit our facebook, or if you're looking for some great party recipes, visit